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Our orders are prepared within 24 hours and shipped from our warehouses in Europe. For Spain, shipping takes between 24 and 48 hours, and for the rest of the countries, delivery times are 5 to 7 days. You will receive an email with the tracking number when your order is on its way.

At Kuori we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the product, we offer a 30-day period to request an exchange or return.

• Returns: You can return the product in its original condition within 30 days of receipt. The customer is responsible for shipping costs on returns, unless the product is defective or damaged.
• Exchanges: Exchanges are free within the 30-day period. If you wish to exchange the product for another one, we will cover the shipping costs of the new product.
• Custom Products: Custom cases are not eligible for returns. However, if you are not satisfied with your custom case, we offer the option of sending you a replacement, with you covering the shipping costs.

To initiate a return or exchange, visit our contact page or write to us at hola@kuori.es and we will help you every step of the way.

To keep your Kuori products in top condition, follow these recommendations:

• Tough Cases: Designed for maximum protection. Clean them regularly with a damp cloth and avoid prolonged exposure to sunlight or extreme temperatures.
• Leather Cases: Leather is a natural material that ages over time, taking on a unique appearance. Gently wipe with a dry cloth and avoid contact with liquids or direct exposure to the sun.
• Silicone Cases: Wash the case with warm water and mild soap. Avoid using abrasive products or harsh chemicals that may damage the material.
• Clear Cases: These cases may yellow over time from exposure to UV light. Clean them regularly with a damp cloth and avoid leaving them in the sun for long periods.
• Custom Cases: Prints on custom products can wear off over time, especially if they come into contact with sharp or abrasive objects. To prolong their durability, we recommend avoiding your case rubbing against hard surfaces or sharp items in bags or pockets.
• Phone Straps: Strap rings can rust if they are in frequent contact with moisture. To prevent this, keep straps dry and clean them after use in wet conditions. If rust appears, use a metal cleaner.

Remember that natural wear and tear is part of frequent use, but with proper care, your Kuori products will stay looking good for longer.

1. Are the cases compatible with my phone model?
   Yes, we offer cases for a variety of models including iPhone, Samsung and Xiaomi. Please make sure to select the correct model on the product page.
2. Are they compatible with wireless charging?
   All of our cases are compatible with wireless charging. Additionally, our Tough cases include the MagSafe option, allowing for use with compatible accessories.
3. Can I customize my case?
   Yes, we offer customization options on some of our cases. You can customize it directly on the product page by selecting the design or text of your choice.
4. How do the straps work?
   Our straps come with an adapter that makes them compatible with all of our cases, except for the cases with a rope.
5. How do I return a product?
   If you are not satisfied with your purchase, you can request a return within 30 days of receiving the order. The customer is responsible for shipping costs for returns.
6. What happens if my case is not available in stock?
   If the product you want is not available, you can subscribe to notifications and we will notify you as soon as it is back in stock.

For more frequently asked questions, visit our help page.